Office Information

Appointments & Office Hours

To schedule an appointment, please call us at 614-890-5692 during our normal business hours.

  • Monday – Friday: 7:45 AM – 4:30 PM
  • Saturday: 8:00 AM to 12:00 PM

Please note: Because of our limited number of staff, we request that you set up an appointment for optical on Saturdays.

Our medical receptionist will schedule a time that works best for you and your treatment needs. If an urgent problem occurs, an emergency evaluation may be scheduled.

Honoring your appointment time is important to us. However, on occasion due to the medical nature of our practice, we may have to delay or reschedule your time due to emergencies, urgent medical consultations and/or surgical situations. We will make every effort to expedite your appointment or reschedule it, quickly and conveniently.

If you are unable to keep your appointment, please call us as soon as possible, preferably 24 hours in advance, and we will reschedule you. Additionally, if you have a medical emergency during evening or weekend hours, call our office at 614-890-5692 and a physician on-call will contact you.

Fees & Insurance

If you are a new patient or if your insurance information changes, please bring all insurance information with you so we can have accurate information in your medical file. Charges for office visits and surgery are determined by the time and complexity of the service. Payment for your office examinations and treatment is expected at the time of service. We do accept Medicare and will submit these claims for you. You will be responsible for any unmet deductibles, co-payments, and/or non-covered services, such as refractions, glasses and contact lenses.

We will submit charges if you have direct bill insurance. However, we request all co-pays be paid at the time of service. We do accept Visa and MasterCard. If you are experiencing financial difficulties in meeting larger obligations, please speak to our billing manager and we’ll work with you to develop a reasonable payment schedule.

Your Office Visit

A comprehensive eye examination takes approximately one hour. It typically includes dilating the pupils which allow the doctor to see fully into the back of the eye. Dilating drops may cause temporary blurred vision and light sensitivity which may impact driving. You may wish to make other driving arrangements and to bring sunglasses with you.

For your visit with us please bring the following:

  • Glasses that provide you your best vision, whether or not you wear them.
  • Completed Patient Information and Medical History forms that we will send to you prior to your visit. You can also download them from our New Patient Forms section. Please bring the forms with you; do not mail them to us.
  • Bring all contact lens records you have or may obtain.
  • Please bring in all of your current medical and vision insurance cards.

If you need new lenses for your glasses or new contacts, you will be given a prescription, which we are happy to fill for you in our Optical Shop or you may do so at the optical of your choice. Refraction is a non-covered service under Medicare and, therefore, carries a separate charge, payable by the patient on the day of your examination.

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